The problem
Keystone RV Company (Keystone) is recalling 2020-2021 Dutchmen Aspen Trail 2760THS, 3250THS, and 3251THS trailers. The ramp door fasteners may be installed improperly causing them to strip.
The risk
The stripped fasteners can pull out of the frame, detaching the rear door and increasing the risk of injury.
The fix
Keystone will notify owners, and dealers will inspect the hinge fasteners and add nuts with a lock washer, free of charge. Owner notification letters were mailed no April 30, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-404.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Dutchmen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V247000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.