The problem
Newmar Corporation (Newmar) is recalling certain 2021 London Aire, Dutch Star, New Aire, Ventana, and Mountain Aire vehicles. The steering output shaft may be too short and could disengage from the steering input shaft.
The risk
Disengagement of the steering output shaft may result in a loss of steering, increasing the risk of a crash.
The fix
Newmar will notify owners, and dealers will inspect and, if necessary, replace the steering column, free of charge. The recall began on May 19, 2021. Owners may contact Newmar customer service at 1-800-731-8300 and Shyft Group customer service at 1-800-582-3454. Newmar's number for this recall is 21V-214.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Newmar dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V258000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.