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Safety recall · 21V273000

Electrical system: software Volvo recall

Volvo Car USA reported this recall to NHTSA on April 21, 2021. It covers about 162 vehicles across 5 model years listed below. The repair is free.

Check my VIN at NHTSAAffected vehicles
Campaign
21V273000
Reported
Apr 21, 2021
Vehicles
162
Area
Electrical system

The problem

Volvo Car USA, LLC (Volvo Car) is recalling certain 2016-2020 XC90 Excellence vehicles. Liquid or condensation on the rear seat control display may cause the front passenger seat to move back as far as possible.

The risk

The rear passenger may become trapped by the front seat without the ability to cancel the seat's movement, increasing the risk of injury.

The fix

Volvo Car will notify owners, and dealers will update the rear seat control display software, free of charge. Owner notification letters were mailed July 14, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10093.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

What to do

  1. Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
  2. Call a dealer. Any authorized Volvo dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V273000.
  3. Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
  4. Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicles covered

VehicleComplaintsRecallsGrade
2016 Volvo XC9008C
2017 Volvo XC9007C
2018 Volvo XC9003A
2019 Volvo XC9006C
2020 Volvo XC9007C

Questions

Is the 21V273000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Volvo Car USA's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 21V273000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 21V273000 announced?

Volvo Car USA reported it to NHTSA on April 21, 2021. Owners are usually notified by mail within about two months.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

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