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Safety recall · 21V356000

Electrical system: alternator / generator / regulator Roadtrek recall

Roadtrek reported this recall to NHTSA on May 14, 2021. It covers about 70 vehicles across 6 model years listed below. The repair is free.

Check my VIN at NHTSAAffected vehicles
Campaign
21V356000
Reported
May 14, 2021
Vehicles
70
Area
Electrical system

The problem

Roadtrek Inc. (Roadtrek) is recalling certain 2020-2021 Zion, Zion SRT, and Play motorhomes. The undermount generator that charges the Absorbed Glass Mat (AGM) house batteries may have a faulty internal regulator, which could damage the AGM batteries and cause electrical system failure.

The risk

Damaged AGM battery caps can detach. In addition, a damaged AGM battery that is replaced with a lead-acid battery can lead to an acid spill. Either of these scenarios can increase the risk of injury.

The fix

Dealers will inspect and if necessary, replace the undermount AGM generator, free of charge. Owner notification letters were mailed May 26, 2021. Owners may contact Roadtrek customer service at 1-888-762-3873.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

What to do

  1. Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
  2. Call a dealer. Any authorized Roadtrek dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V356000.
  3. Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
  4. Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicles covered

VehicleComplaintsRecallsGrade
2020 Roadtrek Play02A
2021 Roadtrek Play07D
2020 Roadtrek Zion02D
2021 Roadtrek Zion06F
2020 Roadtrek Zion SRT02F
2021 Roadtrek Zion SRT16F

Questions

Is the 21V356000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Roadtrek's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 21V356000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 21V356000 announced?

Roadtrek reported it to NHTSA on May 14, 2021. Owners are usually notified by mail within about two months.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

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