Mercedes-Benz Curtain Recall 21V404000 (16 Vehicles)

The problem

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLB250 vehicles. The side curtain air bags may not deploy properly during a crash.

The risk

Air bags that do not deploy as intended can increase the risk of injury.

The fix

Dealers will replace the side curtain air bags, free of charge. Owner notification letters were mailed on September 24, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

What to do

Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
Call a dealer. Any authorized Mercedes-Benz dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V404000.
Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicle	Complaints	Recalls	Grade
2020 Mercedes-Benz GLB250	0	13	-

Vehicle

Complaints

Recalls

Grade

2020 Mercedes-Benz GLB250

Questions

Is the 21V404000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Mercedes-Benz USA's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 21V404000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 21V404000 announced?

Mercedes-Benz USA reported it to NHTSA on May 28, 2021. Owners are usually notified by mail within about two months.

Air bags: curtain Mercedes-Benz recall