The problem
Four Guys Stainless Tank & Equip., Inc. (Four Guys) is recalling one 2020 Pumper firetruck equipped with an Akron Bass battery-powered 3600 wireless remote controller. The wireless remote controller's sleep mode is disabled, and results in the batteries discharging faster than normal.
The risk
Inability to use the wireless remote controller can hinder firefighting efforts, increasing the risk of injury.
The fix
Four Guys will request owners return the affected wireless remote controllers to Akron Brass for a software update, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Four Guys customer service at 1-814-634-8373.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Spartan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V436000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.