The problem
Shyft Group is recalling certain 2021 Utilimaster Velocity vehicles. The Tire and Loading Information placard incorrectly states a seating capacity of one, although the actual seating capacity is two. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
The risk
Incorrect seating capacity information may cause the vehicle to be overloaded, increasing the risk of a crash.
The fix
Dealers will install new placards, free of charge. Owner notification letters were mailed on June 17, 2021. Owners may contact Shyft Group customer service at 1-800-582-3454. Shyft Group's number for this recall is 21-16.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Utilimaster dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V448000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.