The problem
Navistar, Inc. (Navistar) is recalling certain 2014 IC Bus CE, 2019 IC Bus CE, and 2022 IC Bus CE school buses. These buses are not equipped with enough emergency exits. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
A lack of emergency exits can delay passengers from exiting the vehicle during an emergency, increasing their risk of injury.
The fix
Dealers will install two additional emergency exit windows, free of charge. Owner notification letters were mailed on August 6, 2021. Owners may contact Navistar customer service at 1-800-448-7825. Navistar's number for this recall is 21506.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized IC Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V450000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.