The problem
Temsa is recalling certain 2014-2020 TS45 buses. The external release handle for the roof emergency exit may have a rusted wire, which could break when force is applied to open the exit. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
A broken handle wire on the emergency exit can delay passengers from exiting the vehicle during an emergency, increasing their risk of injury.
The fix
Temsa service centers will replace the external handle wire, free of charge. Owner notification letters were mailed on August 12, 2021. Owners may contact Temsa customer service at 1-800-625-9319.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Temsa dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V454000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.