The problem
Altec Industries, Inc. (Altec) is recalling certain 2020-2021 AT200A, AT235, AT235P Aerial Devices. Bolts of insufficient strength may have been used to connect the pedestal and sub-base, which could cause the bolts to become overloaded.
The risk
Overloaded bolts can fail, causing the pedestal to separate and increasing the risk of injury or death.
The fix
Altec will issue remedy instructions to owners, to inspect the bolts, and replace any grade 5 bolts with grade 8 bolts, free of charge. Owner notification letters were mailed on July 22, 2021. Owners may contact Altec customer service at 1-800-462-5832. Altec's number for this recall is CSN 825.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Altec dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V464000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.