Gillig Manifold / Header / Muffler / Tail Pipe Recall 21V538000

The problem

Gillig, LLC (Gillig) is recalling certain 2020-2021 Low Floor vehicles equipped with Cummins L9 Diesel Engines. The engine calibration software's management of the injection of Diesel Exhaust Fluid can allow excessive ammonia into the tailpipe exhaust.

The risk

Exposure to high levels of ammonia can increase the risk of injury.

The fix

Cummins will recalibrate the engine, free of charge. Owners may contact Gillig's customer service at 1-510-264-5073 or 1-800-735-1500.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

What to do

Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
Call a dealer. Any authorized Gillig dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V538000.
Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicle	Complaints	Recalls	Grade
2020 Gillig Low Floor	0	14	D
2021 Gillig Low Floor	0	13	D

Vehicle

Complaints

Recalls

Grade

2020 Gillig Low Floor

2021 Gillig Low Floor

Questions

Is the 21V538000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Gillig's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 21V538000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 21V538000 announced?

Gillig reported it to NHTSA on July 15, 2021. Owners are usually notified by mail within about two months.

Engine and engine cooling: manifold / header / muffler / tail pipe Gillig recall