The problem
Bentley Motors, Inc. (Bentley) is recalling certain 2021 Bentayga vehicles. Incorrect software for the chassis control module may cause the Electronic Stability Control (ESC) system to malfunction.
The risk
A malfunctioning ESC system can cause a loss of vehicle control, increasing the risk of a crash.
The fix
Dealers will update the chassis control module with the correct software, free of charge. Owner notification letters were mailed on October 5, 2021. Owners may contact Bentley customer service at 1-800-777-6923. Bentley's number for this recall is RE21/29.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Bentley dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V647000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.