The problem
Gillig, LLC (Gillig) is recalling certain 2020-2021 Low Floor Battery Electric vehicles equipped with Cummins Electric Drivetrain Systems. When a system shutdown occurs, the high voltage shutdown override switch may not function, with no warning to the driver.
The risk
An unexpected vehicle shutdown without the ability to override it can increase the risk of a crash.
The fix
Dealers will inspect and update as necessary, the parameter settings for the protection override switch, free of charge. Owner letters were mailed November 12, 2021. Owners may contact Gillig's customer service at 1-800-735-1500 or 1-510-264-5073.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Gillig dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V705000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.