The problem
Altec Industries, Inc. (Altec) is recalling certain 2021 AM50, 55, and 60E aerial devices. The cylinder rod threads may not have been machined properly, which could result in uncontrollable boom movement.
The risk
Uncontrollable boom movement increases the risk of injury.
The fix
Altec will replace the cylinder, free of charge. Owner notification letters were mailed on September 30, 2021. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is MAB 834.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Altec dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V709000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.