The problem
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2021-2022 Phaeton recreational vehicles. During manufacturing, an electrical outlet was not installed as intended, resulting in an open electrical wire inside the wall.
The risk
An open electrical wire can increase the risk of a fire.
The fix
Dealers will inspect the vehicle and install an outlet on the wire, free of charge. Owner notification letters were mailed October 27, 2021. Owners may contact Tiffin customer service at 1-256-356-8661. Tiffin's number for this recall is TIF-119.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Tiffin dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V783000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.