The problem
HME, Inc. (HME) is recalling certain 2018-2020 Ram 5500 emergency vehicles. The flanged wheel lug nuts may have been over-tightened during service.
The risk
An over-tightened lug nut may cause the wheel stud to break, resulting in wheel separation and increasing the risk of a crash.
The fix
Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters are expected to be mailed on February 25, 2022. Owners may contact HME's customer service at 1-616-534-1463.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Hme dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V807000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.