The problem
Mack Trucks, Inc. (Mack) is recalling certain 2021 Granite and LR vehicles. A machining defect may cause pressure to build in the power steering pump and break the shaft seal, resulting in a loss of power steering assist.
The risk
A loss of power steering assist increases the risk of a crash.
The fix
Dealers will replace the power steering pump, free of charge. Owner notification letters were mailed on December 10, 2021. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0432.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 21V856000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.