The problem
Keystone RV Company (Keystone) is recalling certain 2022 Alpine and Avalanche vehicles. The vehicles may be equipped with an exterior ladder that is not properly secured to the rear wall of the vehicle.
The risk
If the ladder is not properly attached to the trailer, the ladder may detach while being used, increasing the risk of injury.
The fix
Keystone dealers will properly attach the ladders to a backer in the rear wall, free of charge. Owner notification letters were mailed March 11, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-419.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Keystone dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 22V015000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.