The problem
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2021-2022 North Trail trailers. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label, is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk
An overloaded vehicle can increase the risk of a crash.
The fix
Dealers will send replacement certification labels to owners, free of charge. Owner notification letters were mailed May 4, 2022. Owners may contact Heartland customer service at 1-877-262-8032.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Heartland dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 22V199000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.