The problem
Ford Motor Company (Ford) is recalling certain 2022 Lincoln Aviator vehicles. The front-row driver and passenger seat power head restraint cushion may detach from the head restraint assembly when adjusted to the full forward position.
The risk
A detached head restraint cushion can increase the risk of injury during a crash.
The fix
Dealers will replace the front-row passenger and driver head restraints, free of charge. Interim owner notification letters to notify owners of the safety risk were mailed May 11, 2022. Owner notification letters were mailed July 29, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S23.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Lincoln dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 22V247000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.