The problem
Van Hool N.V. (Van Hool) is recalling certain 2021 TDX25 motorcoaches. The front axle module welds may crack, possibly causing the front axle to fail and resulting in a loss of vehicle steering control.
The risk
A loss of steering control can increase the risk of a crash.
The fix
Dealers will repair the welds as necessary, and install reinforcement plates, free of charge. Owner notification letters were mailed July 27, 2022. Owners may contact Van Hool's customer service at 1-877-427-7278 or 1-407-656-7977. Van Hool's number for this recall is SB2180.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Van Hool dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 22V502000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.