The problem
Genuine Scooters, LLC (Genuine Scooters) is recalling certain 2022 NIU MQiGT EVO scooters. During operation, excessive handlebar vibration can occur which may cause rider fatigue or loss of vehicle control.
The risk
Excessive handlebar vibration increases the risk of a crash.
The fix
Owners are advised not to ride their scooters until the repair has been completed. The remedy is currently under development. Owners have the option to return their scooters for a full refund. Owner notification letters were mailed August 18, 2022. Owners may contact Genuine Scooters customer service at 1-773-433-1316. Genuine Scooter's number for this recall is MQiGT EVO. The scooters in this recall are also affected by recall number 22V-597.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Genuine Scooter dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 22V629000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.