The problem
KZRV, L.P. (KZRV) is recalling certain 2023 Durango travel trailers. The living room slide out window may be missing the emergency exit.
The risk
A missing emergency exit window may delay occupants from exiting the trailer during an emergency, increasing the risk of injury.
The fix
Dealers will inspect and install an emergency exit as necessary, free of charge. Owner notification letters were mailed December 2, 2022. Owners may contact KZRV customer service at 1-800-768-4016 ext. 154 or 153. KZRV's number for this recall is KZ-2022-05.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Kzrv dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 22V756000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.