The problem
General Motors, LLC (GM) is recalling certain 2021-2022 Chevrolet 4500HD/5500HD/6500HD vehicles. The hex flange lock nuts used in the suspension and steering joints, were improperly heat treated and may break.
The risk
Broken hex flange lock nuts may cause a loss of tension, leading to steering instability, and increasing the risk of a crash.
The fix
Dealers will replace the hex flange lock nuts as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed December 27, 2022. Owner notification letters were mailed February 10, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N222391080.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Chevrolet dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 22V874000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.