The problem
Alexis Fire Equipment Company (Alexis Fire) is recalling certain 2021-2023 Spartan Metro Star, FC-94 fire trucks. The tie rod clamps may have been improperly heat-treated, causing them to fail and allowing the tie rods to separate.
The risk
Tie rod separation can result in a sudden loss of steering, increasing the risk of a crash.
The fix
Dealers will replace both tie rod clamps, free of charge. Owner notification letters were mailed December 6, 2022. Owners may contact Alexis Fire's customer service at 1-309-482-6121.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Spartan Fire dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 22V879000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.