The problem
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017-2021 Panamera, Panamera 4, Panamera GTS and Panamera Turbo vehicles. Please see the recall report for a complete list of specific model names and model years. Humidity may enter the external coolant pump for the climate control system and cause an electrical short circuit.
The risk
An electrical short circuit increases the risk of a vehicle fire.
The fix
Dealers will replace the external coolant pump and inspect and replace the plug-in connection, if necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed March 6, 2023. Owners will receive a second notice once remedy becomes available, anticipated July 2023. Owners may contact Porsche's customer service at 1-800-767-7243. Porsche's number for this recall is APA1.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Porsche dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 23V033000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.