The problem
Gillig, LLC (Gillig) is recalling certain 2022-2023 Low Floor transit and shuttle buses. Incompatible steering system draglink parts may have been installed during the vehicle assembly process, potentially resulting in long-term damage of the steering system.
The risk
A damaged steering system can result in a loss of vehicle handling and control, increasing the risk of a crash.
The fix
Gillig will inspect and, when necessary, replace and tighten the draglink rod, free of charge. Owner notification letters were mailed March 29, 2023. Owners may contact Gillig customer service at 1-510-264-5073 or 1-800-735-1500.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Gillig dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 23V075000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.