The problem
Nova Bus (US) Inc. (Nova Bus) is recalling certain 2022 LFS vehicles. The taillights may fail to illuminate when the headlights are activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
Taillights that fail to illuminate may reduce the visibility of the vehicle to other drivers, increasing the risk of a crash.
The fix
Nova Bus will update the vehicle software, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Nova customer service at 1-800-350-6682. Nova's number for this recall is CR5397.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Nova Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 23V239000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.