The problem
Prevost Car (US) Inc. (Prevost) is recalling certain 2023 X3-45 VIP Entertainer motor coaches. The grommet that protects the electrical power distribution cables passing through a metallic panel was not installed, allowing the cables to chafe on the edges of the panel and potentially short circuit.
The risk
An electrical short circuit increases the risk of a fire. Additionally, a vehicle fire may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
The fix
Owners are advised not to drive their vehicles until the remedy is performed. Prevost will inspect and install the grommet, if necessary, free of charge. Owner notification letters were mailed May 8, 2023. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR23-14.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Prevost dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 23V246000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.