The problem
Volvo Trucks North America (Volvo Trucks) is recalling certain 2020-2023 VNR Electric vehicles equipped with Adaptive Cruise Control (ACC). When the adaptive cruise control braking activates under light load conditions, it can trigger an aggressive braking response.
The risk
Overly aggressive braking can result in the rear axle skidding, the brakes locking up, and/or a loss of vehicle control, increasing the risk of a crash.
The fix
Dealers will secure wiring and remove radar antennas and brackets from the vehicle. The anti-lock braking system will be reprogrammed to disable adaptive cruise control. Owner notification letters are expected to be mailed June 2, 2023. Owners may contact Volvo Trucks' customer service at 1-800-528-6586. Volvo Trucks' number for this recall is RVXX2303.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volvo dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 23V255000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.