The problem
Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Western Star 57X vehicles. The interior turn signals may flash too quickly and not align with the exterior turn signal flashing. Interior turn signals that consistently flash too quickly may not change their flash rate to alert the driver to replace the bulbs. An exterior turn signal bulb that is burnt out will not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
A nonfunctioning exterior turn signal may not notify other drivers of a turning vehicle, increasing the risk of a crash.
The fix
Dealers will update the turn signal indicator software, free of charge. Owner notification letters were mailed June 13, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL975.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Western Star dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 23V348000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.