The problem
Forest River, Inc. (Forest River) is recalling certain 2023 East to West Della Terra and East to West Silver Lake travel trailers. The furnace may have been installed incorrectly, causing the cold air return to invert the cooktop flame and resulting in a gas leak inside the cabin.
The risk
A gas leak in the presence of an ignition source increases the risk of a fire.
The fix
Dealers will pull out the furnace as intended to allow for proper cold air return, free of charge. Owner notification letters were mailed June 16, 2023. Owners may contact Forest River customer service at 1-574-264-6664. Forest River's number for this recall is 500-1644.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized East TO West dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 23V375000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.