The problem
Daimler Trucks North America, LLC (DTNA) is recalling certain 2023-2024 Freightliner eCascadia vehicles. The e-axle planetary gear set may not be welded properly, which can cause the e-motor to detach from the final drive, resulting in an undetectable and sudden loss of drive power without the ability to restart the vehicle.
The risk
An undetectable and sudden loss of drive power can increase the risk of a crash.
The fix
Dealers will inspect and replace the e-axle(s) as necessary, free of charge. Owner notification letters were mailed November 13, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL979.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Freightliner dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 23V467000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.