The problem
Nova Bus (US) Inc. (Nova) is recalling certain 2022-2023 LFS transit buses. During the hose manufacturing, the power steering hose may not have been assembled correctly, which can result in hose fitting detachment and a loss of power steering assist.
The risk
Sudden loss of power steering assist can increase the risk of a crash.
The fix
Nova Bus will inspect and replace the power steering hoses, as necessary, free of charge. Owner notification letters were mailed August 10, 2023. Owners may contact Nova customer service at 1-800-350-6682. Nova's number for this recall is CR5451. This recall is an expansion of recall number 23V-054.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Nova Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 23V481000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.