The problem
Rosenbauer America (Rosenbauer) is recalling certain 2020-2022 Commercial F-550, 2022 Commercial M2-106, M2-112, Commercial 567, 2021 Commander, and Avenger vehicles equipped with certain Warn Industries VR EVO winches with a wireless handheld remote. Water may enter the handheld remote control for the winch and cause circuit board corrosion, which can allow the winch to operate unintentionally.
The risk
A winch that operates unintentionally increases the risk of injury.
The fix
Rosenbauer will notify owners and provide instructions for inspecting the remote for corrosion, disabling the wireless function, and ordering a new wired remote if necessary, free of charge. Owner notification letters were mailed September 25, 2023. Owners may contact Rosenbauer customer service at 1-651-462-1000.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Rosenbauer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 23V536000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.