The problem
PACCAR Incorporated (PACCAR) is recalling certain 2023 Kenworth K270, K370, and Peterbilt 220 trucks. The driveshafts can break under certain loading conditions.
The risk
A broken driveshaft can separate and cause a loss of drive power, increasing the risk of a crash.
The fix
Dealers will replace the driveshafts, free of charge. Owner notification letters were mailed November 16, 2023. Owners may contact Kenworth's customer service at 1-425-828-5888 and Peterbilt's customer service at 1-940-591-4220. PACCAR's numbers for this recall are 23KWG and 23PBG.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Kenworth, Peterbilt dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 23V616000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.