The problem
BMW of North America, LLC (BMW) is recalling certain 2021-2023 Rolls-Royce Ghost vehicles. The single-layer tempered glass protecting the instrument cluster may break in a crash.
The risk
Broken glass can increase the risk of injury in a crash.
The fix
Dealers will apply a protective coating on the instrument cluster's single-layer tempered glass, free of charge. Owner notification letters were mailed November 8, 2023. Owners may contact Rolls Royce customer service at 1-877-877-3735.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Rolls-Royce dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 23V645000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.