The problem
Rosenbauer America is recalling certain 2020-2022 Avenger, 2017-2024 Commander, 2020-2024 Warrior, 2023 Commercial F-350, F-550, 108SD, and 2024 Commercial 114SD vehicles. In the event of a short circuit or wiring failure, the firmware may fail to shut off the output pin, resulting in overloaded electrical circuits.
The risk
Overloaded electrical circuits can overheat, increasing the risk of fire.
The fix
Dealers will update the firmware, free of charge. Owner notification letters were mailed February 22, 2024. Owners may contact Rosenbauer America customer service at 1-651-462-1000.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Rosenbauer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 23V894000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.