The problem
E-One Incorporated (E-One) is recalling certain 2021-2023 ARFF, Cyclone N, 2020-2024 Commercial, 2020, 2022-2023 Cyclone 2, 2023 Cyclone E, 2022 Typhoon, and 2020-2023 Typhoon N vehicles. In the event of a short circuit or wiring failure, the firmware in the vehicle multiplex system may fail to shut off the output pin, resulting in overloaded electrical circuits.
The risk
Overloaded electrical circuits can overheat, increasing the risk of fire.
The fix
The equipment manufacturer, Weldon, will update the firmware, free of charge. Owner notification letters were mailed January 24, 2024. Owners may contact E-One customer service at 1-352-237-1122.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized E-One dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 24V006000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.