The problem
Autocar, LLC (Autocar) is recalling certain 2023 ACX (Xpeditor) and ACTT (Xspotter) vehicles. The steering gear assemblies may have been assembled incorrectly with fewer recirculating balls than are required, which may result in a loss of steering control.
The risk
A loss of steering control increases the risk of a crash.
The fix
Dealers will inspect and replace the steering gears as necessary, free of charge. Owner notification letters were mailed April 4, 2024. Owners may contact Autocar customer service at 1-888-218-3611. Autocar's numbers for this recall are ACX-2401 and ACTT-2401.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Autocar dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 24V080000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.