The problem
Daimler Trucks North America, LLC (DTNA) is recalling certain 2022-2024 Western Star 49X vehicles. The suspension hanger may fail due to missing welds, which can result in difficulty steering and maintaining the direction of the front two wheels.
The risk
Difficulty steering and a loss of directional control increases the risk of a crash.
The fix
DTNA will replace the suspension hanger, free of charge. Owner notification letters were mailed July 22, 2024. Owners may contact DTNA customer service at 800-745-8000. DTNA's number for this recall is FL994.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Western Star dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 24V084000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.