The problem
Nova Bus (US) Inc. (Nova) is recalling certain 2022-2023 LFS vehicles. Missing electrical components may prevent the battery disconnect switch from functioning.
The risk
An inoperative battery disconnect switch increases the risk of electrical shock and injury during maintenance and repairs.
The fix
Nova will install additional wiring and relay, free of charge. Owner letters were mailed May 15, 2024. Owners may contact Nova customer service at 1-800-350-6682. Nova's number for this recall is CR5566.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Nova Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 24V174000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.