The problem
Nova Bus (US) Inc. (Nova Bus) is recalling certain 2020-2024 LFS vehicles. The engine coolant return hose may fail, leaking coolant and causing an engine shutdown.
The risk
An unexpected engine shutdown can increase the risk of a crash. Additionally, transferring passengers from the disabled bus can increase the risk of injury.
The fix
Nova Bus will replace the engine coolant return hose, free of charge. Owner notification letters were mailed July 03, 2024. Owners may contact Nova Bus customer service at 1-800-350-6682. Nova Bus number for this recall is CR5577.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Nova Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 24V231000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.