The problem
Oliver Travel Trailers, INC. (OTT) is recalling certain 2009-2024 Elite II trailers. The towing coupler may be under rated for the Gross Vehicle Weight Rating (GVWR) of the trailer.
The risk
An underrated towing coupler can break, allowing the trailer to detach from the tow vehicle and increasing the risk of a crash.
The fix
Dealers will replace the towing coupler, free of charge. Owner notification letters were mailed June 13, 2024. Owners may contact OTT customer service at 1-888-526-3978.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Oliver Travel Trailers dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 24V322000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.