The problem
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2024-2025 Byway motorhomes. The secondary emergency exit in the bedroom was not installed.
The risk
A missing emergency exit window could prevent or delay the occupants from exiting in the event of an emergency, increasing the risk of injury.
The fix
Dealers will replace the bedroom window with an egress window, free of charge. Owner notification letters were mailed July 11, 2024. Owners may contact Tiffin customer service at 1-256-356-8661. Tiffin's number for this recall is TIF-139.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Tiffin dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 24V337000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.