The problem
Nova Bus (US) Inc. (Nova Bus) is recalling certain 2022-2023 LFS buses. The ground connection on the bus bar in the HVAC roof unit may not be secured properly, which can result in an unexpected engine shutdown or an overheated ground connection.
The risk
An unexpected engine shutdown increases the risk of a crash. An overheated ground connection can increase the risk of a fire.
The fix
Nova Bus will inspect and tighten the ground connection on the bus bar, free of charge. Owner notification letters were mailed July 24, 2024. Owners may contact Nova Bus customer service at 1-800-350-6682. Nova Bus's number for this recall is CR5605.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Nova Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 24V421000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.