The problem
Thor Motor Coach (TMC) is recalling certain 2023-2024 Omni and Magnitude motorcoaches. The emergency exit window could be blocked while outside griddle is in use.
The risk
A blocked emergency exit window can delay occupants exiting the vehicle during an emergency, increasing the risk of injury.
The fix
Dealers will replace the emergency exit window, free of charge. Owner notification letters were mailed August 5, 2024. Owners may contact TMC customer service at 1-877-500-1020.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thor Motor Coach dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 24V441000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.