The problem
Mack Trucks, Inc. (Mack) is recalling certain 2024 MD vehicles. An incorrectly assembled high voltage connector could prevent the mechanical connector lock from properly engaging, allowing the high voltage cable to loosen.
The risk
A loose high voltage cable can cause a sudden loss of steering and drive power, increasing the risk of crash.
The fix
Owners are advised not to drive their vehicles until the remedy has been completed. Dealers will inspect and repair the mechanical connector lock as necessary, free of charge. Owner notification letters were mailed July 10, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0467.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 24V447000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.