The problem
Forest River, Inc. (Forest River) is recalling certain 2024-2025 Cross Trail motorhomes. The backer on the ladder receiver may not have been installed, which can cause the ladder to detach.
The risk
A ladder that detaches while in use increases the risk of injury.
The fix
Dealers will inspect and replace the ladder as necessary, free of charge. Owner notification letters were mailed July 24, 2024. Owners may contact Forest River customer service at 574-825-8409 or 574-825-8487. Forest River's number for this recall is 215-1800.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Coachmen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 24V488000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.