The problem
Heartland Recreational Vehicles (Heartland) is recalling certain 2024-2025 Torque travel trailers, equipped with optional Onan 5.5 generators. These generators may not be properly vented and allow the generator to overheat or prevent exhaust gas from escaping properly.
The risk
A generator that overheats increases the risk of fire. In addition, trapped exhaust gases inside the trailer can increase the risk of injury.
The fix
Dealers will correctly route the generator venting, free of charge. Owner notification letters were mailed September 18, 2024. Owners may contact Heartland customer service at 1-877-262-8032.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Heartland dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 24V605000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.